Contact
Send the specific account, Google connection, project record, or workflow issue so support can find the right part of your decision loop.
This address is the maintenance contact for ShipOrStop account access, connected Google data, deletion requests, and workflow bugs.
Email support
Start with the account email you used for ShipOrStop. If the request is about a project, include the project name and the phase where the issue happened.
Privacy and deletion requests
If you want a project, connected Google access, or an account removed, use the deletion steps so support can verify the account and avoid removing the wrong record.
Read data deletion stepsWhat support can help with
- Magic link or Google sign-in does not attach to the expected account.
- A GSC property is missing, disconnected, or not refreshing for a saved project.
- A project record, Phase 0 score, Build Plan, milestone, or final review looks wrong or will not save.
- You need one project, connected Google access, or the whole account deleted.
- You have an early access, pricing, or manual upgrade question.
- You hit a bug while moving through Phase 0, Phase 1, Phase 2, or Phase 3.
What to include
Account or sign-in
Send the account email, the sign-in method you used, and whether the issue happens before or after the magic link or Google redirect.
Google connection
Send the selected GSC property, the project name, and the step where the connection or refresh failed.
Project record
Send the project name, project URL if you have it, the phase you were editing, and what changed or failed to save.
Deletion
Say whether you want one project removed, connected Google access removed, the account deleted, or all saved data tied to the account.
Bug report
Send the page URL, the visible error text or request ID, what you clicked, and what you expected to happen next.
What not to send
Do not send passwords, OAuth tokens, service role keys, private API keys, or full Search Console exports unless support explicitly asks for a limited file.